FAQ

It is not possible to change articles on order. If the article is not of your liking or you are unhappy with it you can send it back (see question “How can I return an article?) and wait for refund.

Customer must start return clicking this link and filing the web page (within 30 days from the delivery of the package to the shipping address).

You can use the same packaging or a new one to return the article/s, sticking on the package the address label that you can find into the box.

We invite you to try on the articles without removing labels and seals, any item that is not in its original condition or is damaged will not be refunded. Should the above mentioned conditions not be met, BERETTA shall send to Customer an e-mail message warning that for the reasons written in the notice Customer shall not be entitled to any refund for the price paid to BERETTA. 

If you don’t like the item purchased, or it is the wrong size, please start your return clicking this link and fill the web page (within 30 days from the delivery of the package to the shipping address).

You can use the same packaging or a new one to return the article/s, sticking on the package the courier label that you can find into the box.

We invite you to try on the articles without removing labels and seals, any item that is not in its original condition or is damaged will not be refunded. Should the above mentioned conditions not be met, BERETTA shall send to Customer an e-mail message warning that for the reasons written in the notice, Customer shall not be entitled to any refund for the price paid to BERETTA. 

Once the goods are returned to the warehouse the general conditions will be checked and then we will process your refund. Refunds will be received within 30 days. Any item that is not in its original condition or is damaged will not be refunded.

Any refund will automatically be credited to the credit card used for the purchase and you will be notified via e-mail.

If the purchased item is faulty, Beretta will take care of return process. Please start your return clicking this link and fill the web page. You can use the same packaging or a new one to return the article/s, sticking on the package the courier label that you can find into the box.

We invite you to try on the articles without removing labels and seals, any item that is not in its original condition or is damaged will not be refunded.

Once the goods are returned to the warehouse the general conditions will be checked and then we will process your refund, refunds will be received within 30 days. Should the above mentioned conditions not be met, BERETTA shall send to Customer an e-mail message warning that for the reasons written in the notice, Customer shall not be entitled to any refund for the price paid to BERETTA. Any refund will automatically be credited to the credit card used for the purchase and you will be notified via e-mail to the e-mail address given at time of order.

If the purchased item differs from original order, Beretta will take care of return. Please start your return by clicking this link and fill the web page. You can use the same packaging or a new one to return the article/s, sticking on the package the courier label that you can find into the box. We invite you to try on the articles without removing labels and seals, any item that is not in its original condition or is damaged will not be refunded. 

Once the goods are returned to the warehouse the general conditions will be checked and then we will process your refund. Refunds will be received within 30 days. Should the above mentioned conditions not be met, BERETTA shall send to Customer an e-mail message warning that for the reasons written in the notice, Customer shall not be entitled to any refund for the price paid to BERETTA. Any refund will automatically be credited to the credit card used for the purchase and you will be notified via e-mail.

This is not a problem, by contacting Customer Service procedures will be checked by return service center and you will be given your tracking number.

Contacting directly Customer Service or checking in your Beretta e-store account.

General conditions of returned items will be checked and then we will process your refund, refunds will be received within 30 days.

It is necessary to contact Customer Service that will check and credit the difference directly to you credit card or account.