- We can only ship to valid street addresses in the EUROPEAN UNION COUNTRIES, SWITZERLAND and UNITED KINGDOM.
- We cannot ship to Post Office boxes and APO/FPO military addresses.
- “In Stock” items will normally ship by 24-48 Hours (UK orders could be subjected to delays). "Clearance", closeout and special purchase merchandise is available while supplies last.
- We ship on business days (Monday through Friday), excluding Italian holidays.
- We will send you an e-mail notification when your order has been shipped.
- We do not ship to: Jersey, Canary Islands and all countries extra CE.
- Should you be contacted by DHL or the Customs and asked to pay for import duties or taxes, please do not pay for them and contact our Customer Service as soon as possible. We'll reach out to DHL and have them charge us for those taxes. It will not be possible to reverse the payment if a customer goes through with it without contacting us first.
Orders are usually processed within 12 to 24 hours. Note that processing time is not included in shipping time. Delivery time starts from the time your order is picked up by the carrier from our dock, not the time that you place the order.
In any case deliveries and shipments are not possible on Saturdays, Sundays or holidays.
** Please note that shipments may experience delays due to customs inspections and clearance processes. As Customs are Law Enforcement Authorties, we are unable to influence or expedite their procedures. Therefore, we must adhere to their directives and timelines. We appreciate your understanding and patience in such circumstances.
